FAQs

Welcome to Koki! We've compiled a list of frequently asked questions to provide you with straightforward and reassuring answers. If you have any other inquiries or need assistance, please don't hesitate to reach out to us at support@Koki.com.

1. What is Koki?

Koki is your ultimate destination for all things Trading Card Games. We offer a wide range of sealed products, perfect for your streams, deck building, or personal collection.

2. Are your products officially licensed merchandise?

Yes, our products are officially licensed merchandise, featuring popular and beloved anime and gaming universes. You can trust that you're getting authentic and high-quality items.

3. How can I make a purchase from Koki?

Making a purchase is easy! Simply explore our website, select the items you love, and add them to your cart. When you're ready, proceed to the checkout, where you can securely enter your payment and shipping details.

4. What payment methods are accepted?

We accept various payment methods, including major credit cards, PayPal, and other secure online payment options. Your transactions are protected, ensuring a safe and convenient shopping experience.

5. Do you offer international shipping?

Absolutely! We proudly serve customers worldwide. Please note that shipping times may vary depending on your location, but we're committed to getting your order to you as efficiently as possible.

6. What is your return and exchange policy?

Your satisfaction is our top priority. If you receive a damaged or incorrect item, please contact our customer support within 30 days of receiving your order. We'll work closely with you to provide a replacement or issue a refund. Reach out to us at support@Koki.com.

7. Do you provide wholesale or bulk ordering options?

Certainly, we offer wholesale and bulk ordering options. Please get in touch with our team through our contact page to discuss your specific requirements, and we'll be delighted to assist you in obtaining larger quantities.

8. How can I stay informed about new product releases and promotions?

Stay in the loop by subscribing to our newsletter. This grants you access to exclusive updates, promotions, and sneak peeks of upcoming products. Be the first to discover exciting additions to our collection!

9. Are you currently hiring or open to collaborations?

While we may not have specific job openings at the moment, we're always open to exploring potential collaborations. Don't hesitate to contact us with your proposal, and we'll give it careful consideration.

10. How can I reach your team for further assistance?

For any additional questions or assistance, please visit our Contact Us page. Our dedicated team is here to assist you with any inquiries you may have. Feel free to reach out anytime. Your satisfaction is our priority, and we're committed to providing you with the best experience and the best products.